Consumer Core | Marketplace & Logistics
Product Design Intern
During my senior year of university, I received an opportunity to intern at the company Wish, and worked on features on both ends of the business, from Consumer to Marketplace & Logistics. As the team continuously grew in preparation for its IPO, I received a chance to be treated like a full-time designer, take ownership of my work, and make an impact for over 100 million monthly active users and over 1 million merchants.
I had enjoyed working in a fast-paced, growth-oriented environment, for it helped understand what my skillset currently entails, and where I needed to grow as a designer.
As a designer, my role involved working on multiple projects with varying levels of scope and problem definition, from visual icons and illustrations to research reports. My process often involved working with PMs, stakeholders and engineers to gather context, conducting virtual online research sessions, using wireframes and mid-fidelity prototypes to communicate my design explorations, and validating my MVPs with through remote testing sessions.
At school, you are free to design into a black hole, and hypothesize what could potentially happen in an experience. At work, stakes are higher, decisions need to be driven by data, and not everything you're looking to design is going to be implemented. Throughout my time, I learned how to work within a broad number of constraints, work within an emerging design system, and design big within a narrowed scope.
During my time at Wish, I learned that the designer's role should never be to sit in the back and create mockups in accordance to a PM's requirements. I learned how important it was to communicate design decisions in the context of a user to other stakeholders, and make sure every decision has a level of intentionality that benefits the user.
In a business, you are not always going to be the only person that is "designing" the product. Often times, you are working with PMs, engineers and other designers who may not know your work and it's crucial to figure out how to not just present your work, but present your work to an audience with a different lens.